ABOUT THIS POSITION
You would be joining a growing team of 4 colleagues and over 50 robots that are spread all around the globe.
YOUR TASKS
- Working on the frontline with our customers and the product engineering team to ensure the successful (remote) deployment of the robots and our software solution, potentially at the customer's facilities.
- Handling issues while following up with product team in a timely manner and actively communicating the status to the customers
- Documenting and tracking the incidents to assure high quality standards as well as developing internal and external guidelines and tutorials
- Collaborating in cross functional teams for product and process improvements
- Working with sales on demos of our solutions at our test site and the customer site
- Following up with management and colleagues on identified key issues to continue our success
- Provisioning robots for deployment, including preparing and configuring hardware and software to meet customer-specific requirements
YOUR PROFILE
- Master’s degree in Computer Science, Electrical Engineering, Mechanical Engineering, or related field
- At least three years of support experience in the technology industry
- Experience with hardware and software development life-cycle
- Experience with Linux and its basic tools like Bash, ssh, Network Manager, etc
- Experience in the robotic industry
- Experience with ROS and Docker
- Experience with Python and C++
- Experience analyzing Linux Log files (journald, syslog)
- Able to work under pressure, as well as in challenging environments, while keeping a positive attitude towards our clients
- Able to find creative approaches and fresh perspectives where tasks can be undefined and unstructured
- High proficiency in spoken and written English, ability to communicate effectively
- Good problem-solving skills
HELPFUL ADDITIONAL QUALIFICATIONS
- Experience with Arduino and Grafana
- Nice to have: Experience working with drones, A2 Pilot License
- German language skills, as well as any other language, are an advantage
YOUR BENEFITS AT ENERGY ROBOTICS*
Growth & Development
- Annual education budget
- Learn from world-leading robotics experts
- Knowledge-sharing sessions & workshops
Flexibility & Time Off
- Flexible remote work and workation possibilities
- Support for a standing desk for your home office
Wellbeing & Community
- Be part of an international team with over 20 nationalities
- 1:1 sessions with certified psychologists and mental health workshops
- Team events: hackathons, outdoor adventures & more
- Weekly sponsored team lunches
Financial Perks
- Support for public transport costs
- Extra employer contribution to company pension scheme
- Allowance for kindergarten costs possible
- ...and more benefits & discounts
*The specific offer may vary depending on employment type