Technology and Customer Support Lead Required for Field Position!
Who are we ?
Robotichan is a global company focused on the development and production of advanced robotic systems and drones for defense and civilian use. The company specializes in innovative solutions that combine robotics and autonomous systems, operating at the forefront of Israeli defense technology.
:About the role
We are looking for field personnel with training skills, frontal approach to the audience, and an understanding of technological systems. In this role, you will be an integral part of the customer experience – from demonstrations and the sales process to providing technological support.
Areas of responsibility :
Pre-sale activities:
- Performing live demonstrations of the company's systems to potential customers
- Leading and executing face-to-face and online presentations to clients
Post-sale activities :
- Providing training to customers on the operation of the company's systems.
- Leading the development process of user guides and training materials
- Leading technological problem-solving processes.
- Managing RMA processes (return of product for repair)
- Supervision of the complete troubleshooting process until customer satisfaction
Customer Relationship Management :
- Maintaining ongoing contact with customers to ensure satisfaction and optimal use
- Collecting feedback to identify areas for improvement and customer and market requirements.
Job requirements :
- Experience or technical understanding of robotic systems and drones
- Experience in field work and leading projects under pressure and challenging conditions
- Ability to stand in front of an audience and deliver presentations and training
- High expressiveness with the ability to convey technological information effectively and clearly
- Ability to manage multiple tasks simultaneously
- High level English – mandatory
- Willingness to travel in Israel and abroad
Company advantages :
- Integration into a leading technology company in the security field
- An environment that values diverse life experience and the ability to deal with challenges
- Diverse work that combines advanced technology and field work
- Promotion and professional development opportunities
Location: Omer Industrial Park
Scope: Full-time