Permanent employee, Full-time · Remote or/and Darmstadt

ABOUT THIS POSITION

You would be joining a growing team of 4 colleagues and over 50 robots that are spread all around the globe.

YOUR TASKS

Working on the frontline with our customers and the product engineering team to ensure the successful (remote) deployment of the robots and our software solution, potentially at the customer's facilities.
Handling issues while following up with product team in a timely manner and actively communicating the status to the customers
Documenting and tracking the incidents to assure high quality standards as well as developing internal and external guidelines and tutorials
Collaborating in cross functional teams for product and process improvements
Working with sales on demos of our solutions at our test site and the customer site
Following up with management and colleagues on identified key issues to continue our success
Provisioning robots for deployment, including preparing and configuring hardware and software to meet customer-specific requirements

YOUR PROFILE

Master’s degree in Computer Science, Electrical Engineering, Mechanical Engineering, or related field
At least three years of support experience in the technology industry
Experience with hardware and software development life-cycle
Experience with Linux and its basic tools like Bash, ssh, Network Manager, etc
Experience in the robotic industry
Experience with ROS and Docker
Experience with Python and C++
Experience analyzing Linux Log files (journald, syslog)
Able to work under pressure, as well as in challenging environments, while keeping a positive attitude towards our clients
Able to find creative approaches and fresh perspectives where tasks can be undefined and unstructured
High proficiency in spoken and written English, ability to communicate effectively
Good problem-solving skills

HELPFUL ADDITIONAL QUALIFICATIONS

Experience with Arduino and Grafana
Nice to have: Experience working with drones, A2 Pilot License
German language skills, as well as any other language, are an advantage

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About us

We believe robots should do the work humans should not—dull, dirty, and dangerous tasks. The robot industry is experiencing rapid growth, powered by AI, cloud computing, 5G networks and falling cost of robot hardware. We envision a transformative decade ahead similar to the arrival of smartphones. With hundreds of thousands and very soon millions of inspections performed across five continents and software trusted by the world's top energy leaders, we’re not just imagining impact—we're delivering it.

We are a team of roboticists, AI experts, and world champions who grew up programming robots and never stopped developing intelligent autonomy software for collaborative mobile robots. With our diverse team of 70+ people from 25+ different countries, our team is uniquely qualified to revolutionize the industry. Our foundation is strengthened by visionary entrepreneurs and committed investors. Additionally, we work closely with notable partners and collaborators such as ANYbotics, AWS, Boston Dynamics, DJI, Ericsson, Google, Intel, Microsoft, Mitsubishi, Nokia, Nvidia, SAP and many more. Together, we are committed to shaping the future of robotics.

Are you passionate about robotics and eager to make a difference? Join us and be part of a team that is not just witnessing but actively shaping the future of robotics. Energy Robotics is the place for you. Be at the forefront of this groundbreaking journey!

Growth & Development

Annual education budget
Learn from world-leading robotics experts
Knowledge-sharing sessions & workshops

Flexibility & Time Off

Flexible remote work and workation possibilities
Support for a standing desk for your home office

Wellbeing & Community

Be part of an international team with over 20 nationalities
1:1 sessions with certified psychologists and mental health workshops
Team events: hackathons, outdoor adventures & more
Weekly sponsored team lunches

Financial Perks

Support for public transport costs
Extra employer contribution to company pension scheme
Allowance for kindergarten costs possible
...and more benefits & discounts

*The specific offer may vary depending on employment type

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